![]() The error message refers to a problem with displaying the Server Admin user interface the database restore process is not affected. This error can occur when the password for the default administrator account in the current working database is different from the administrator account password in the backup file. The error is typically accompanied by a long sequence of XML and HTML code. ![]() When restoring a backup to UTS 2.1.3 or later, some users may see an ‘UnexpectedRuntimeException’ error in their web browser. Please contact the Extensis Corporate sales team for more information. ![]() You can register your Extensis product at our Online Registration page.ġ Certain Extensis products include an annual service agreement (ASA) that must be renewed after one year in order to maintain support and other benefits. Technical support is only available to registered users of Extensis products. Technical assistance for freeware products, discontinued products, or third-party products.Įxtensis offers fee-based consulting services to help you develop and implement advanced solutions for your business using Extensis products.Support for any operating system or third-party host application beyond directly supporting our products as noted above.This includes, but is not limited to: Applescript, VB Script, JavaScript, HTML and networking. Assistance with the specialty customization of our products that may be required to integrate them into your specific workflow.Troubleshoot unexpected behavior encountered while using your Extensis Product.Įxtensis Technical Support does not include:.Configure and run your Extensis product.Understand the documented features of your Extensis product.Install and uninstall your Extensis product.Extensis Technical SupportĮxtensis is pleased to provide free technical support 1 to registered users of Extensis products. Free Extensis Technical Support 1 via phone and email for one year beyond the end-of-sale date.įor unsupported products, Extensis will provide relevant Knowledge Base Articles and User Community Forums at our discretion.Limited Extensis product support includes: Direct online access to your Extensis product installers.Periodic maintenance releases to address bugs and host application and OS compatibility.Free Extensis Technical Support 1 via phone and email during regular business hours.Note: Extensis offers additional technical support through annual service agreements (ASA) on selected products. Please see our online support information or contact Extensis Technical Support if you have any questions regarding third-party support or compatibility. Furthermore, we only support our products in the host application and OS environments in which they are tested. Extensis may, at their discretion, extend limited support on a case-by-case basis. In addition, Extensis will provide limited support for older products up to one year after the product version is no longer offered for sale (usually at the release of the next major version). Extensis provides full support for the current version of all shipping products.
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